Customer Success Manager (f/m/d)

Permanent employee, Full-time · München

Your role
As a Customer Success Manager (f/m/d) at Workpath you will be part of a strong and driven team that ensures the Workpath platform and our services are constantly advanced and leveraged successfully to drive our customers transformation. As a Customer Success Manager you will guide and consult a small number of customers along their introduction of the Workpath Platform, the Objectives and Key Results (OKR) methodology as well as their overall journey towards an agile network organization.
In this role you will
  • Be in charge to personally manage and consult organizations along the entire customer life cycle ranging from the introduction of our software and services to guidance along their transformation journey
  • Monitor the impact of our customers health and transformation efforts to drive customer lifetime value and collaborate with the key stakeholders in solving their key challenges
  • Enable our customers to draw maximum value from the Workpath Services by closely working with our Trainers, Consulting Analysts as well as the product development team
Your profile
  • Analytical thinking, structured work style and the ability to learn and adapt fast
  • 3-5 year work experience in fast paced environment, ideally with experience in agile collaboration models and consulting in the context of agile transformation and organizational change in established organizations
  • Very strong communication (fluent in German and English) and presentation skills, passion in working with customers and building sustainable relationships
  • Commitment, vision and the ambition to advance the Workpath Ecosystem to collaborate with all Workpath teams, ranging from product to marketing, content and sales
What you can expect
  •  A strong team and feedback culture in a setting where everyone supports each other
  • Competitive salaries, opportunities for strong personal growth and the ability to take over significant responsibility in an organization that is constantly striving to be a role model
  • A product and service ecosystem with immense potential to reinvent the way millions of people work in Germany and internationally
About us
Workpath is a B2B SaaS startup headquartered in the heart of Munich. Our strategic workflow and analytics software drives agile management and business transformation for customers like SAP, Deutsche Telekom and Scout24. Join our fast-growing team that is working on shaping tomorrow’s working world by unleashing the potential of millions of employees in businesses all over the world.
Your application
We appreciate your interest in Workpath.

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